United Complaint
Date of Travel: August 19 th , 2017. Date of calling United Representative: August 18 th , 2017, late evening. I am writing to register a strong complaint about my recent flight to Chicago. In all my years of flying United, it has not been this bad. I was scheduled to fly from Manchester, NH to Chicago, on a 6.00am morning flight on a Saturday. At 9.00pm the previous evening, just as I was about to sleep to get ready for an early start in the morning, I got a text that the flight was cancelled due to “air traffic control issues.” If the text had been a few minutes later I would have been asleep and missed it. I immediately logged on to my MileagePlus account to find a flight I could change to. The message when I tried to change was “this is a basic economy ticket and cannot be changed.” Yes, it was a basic economy ticket, but the flight was cancelled by the airline!!! I then followed the URL in the text and tried to cha...